What is Bird’s Return Policy?
All products purchased from shop.bird.co can be returned for a full refund given the following criteria:
- The request must be initiated within 30 days of receipt.
- Products must be returned in new or like-new condition.
- Bird will cover the cost of shipping for domestic returns in the U.S.
- Bird will provide a shipping label and will cover the cost of shipping for returns in continental Europe
- Bird is not responsible for the package until we have received it in our facility.
- You are liable should the package get lost in shipment to our address.
How do I initiate a return?
If your Bird was purchased through one of our Authorized Retailers, please work directly with the retailer to have your vehicle returned.
To initiate a return for a purchase made through shop.bird.co, please contact support and provide us with the following information:
- Email address (used for original purchase)
- Phone number
- Full Name
- Shipping Address
- Order Number
- Purchase Date
- Product (color)
- Serial Number
Once we have confirmed the information above, a shipping label will be emailed to you.
A full refund will be provided once the package has been received by our facilities.
I’ve sent my package back, when will I receive my refund?
A full refund will be issued once the package has been received by our facilities.
Do I have to pay for return shipping?
Bird will cover the cost of return shipping for eligible returns initiated within 30 days of receipt.