Return Policy

What is Bird’s Return Policy?

All products purchased from shop.bird.co can be returned for a full refund given the following criteria: 

• The request must be initiated within 30 days of receipt. 
• Products must be returned in new or like-new condition. 
• Bird will cover the cost of shipping for domestic returns in the U.S.
• Bird will provide a shipping label and will cover the cost of shipping for returns in continental Europe
• Bird is not responsible for the package until we have received it in our facility.
• You are liable should the package get lost in shipment to our address.

How do I initiate a return? 

If your Bird was purchased through one of our Authorized Retailers, please work directly with the retailer to have your vehicle returned. 

To initiate a return for a purchase made through shop.bird.co, please contact support and provide us with the following information: 

• Email address (used for original purchase)
• Phone number
• Full Name
• Shipping Address
• Order Number
• Purchase Date
• Product (color)
• Serial Number

Once we have confirmed the information above, a shipping label will be emailed to you. 

A full refund will be provided once the package has been received by our facilities. 

I’ve sent my package back, when will I receive my refund? 

A full refund will be issued once the package has been received by our facilities. 

Do I have to pay for return shipping?

Bird will cover the cost of return shipping for eligible returns initiated within 30 days of receipt.