I can’t scan my QR code during setup.
- Tap the QR Code Input Button 1 and type in the digits below the QR Code. 2
- Tap the Flashlight Button 3 to turn on your flashlight if it’s too dark for your phone’s camera to scan.
If you receive a Trouble Connecting error after scanning:
Double check that your Bluetooth and Internet connection are enabled on your phone.
The app won’t unlock my Bird.
Examine your Bird One to make sure there are no physical issues preventing it from unlocking. If not, try restarting the Bird app and verifying your Bluetooth and internet connection.
My Bird won’t start.
This could be because your Bird One does not have a sufficient charge to ride. Plug it in and charge fully, then try again.
My Bird got wet and it doesn’t work anymore!
Don’t panic! Let the Bird One dry for at least an hour before trying again. If it still doesn’t work, contact our support team.
Something broke on my Bird!
As a Bird One owner, you have prioritized customer support. Contact the support team to begin the repair process.
Can I still ride my Bird where scooters aren’t permitted?
Yes, but we recommend riding in permitted locations whenever possible.
Since I own my Bird One, can I customize it with stickers or paint?
Yes, but try not to cover important information or identifiers (QR code, serial number, vehicle instructions, Bird logos, headlight, brake light). Keep these features intact for your safety and if your Bird needs maintenance.