Bird Air Troubleshooting

The range of my Bird Air seems lower than I thought. Is there any way to get more range out of it? 

The max range of the Bird Air is 15.5 miles, but can vary depending on the terrain and speed setting.

If you want to increase your overall range then you should change your speed setting. To change to different speeds you can double-tap the power button, which will first go to the medium speed setting of “Glide” with the orange "S" and then on the second time you double-tap it will go into the fastest speed setting of “Fly”, which will show the red "S".  The speeds of each level are: 

- Takeoff (no "S") - 9 mph max (slowest speed, but max range)

- Glide (orange "S") - 12 mph max (medium speed, medium range)

- Fly (red "S") - 16 mph max (fastest speed, but lowest range)

I need to replace my Charger. 

If, for some reason, your charger needs to be replaced, please contact support with your issue, along with any relevant photographs, and we can reevaluate on a case by case basis. 

My Bird is going slow, how can I increase the speed of my Bird?

Your Bird Air may be in the slowest speed setting of “Takeoff”, which means that there is no orange or red "S" on the screen. 

To change to the faster speeds you can double-tap the power button, which will first go to the medium speed setting of “Glide” with the orange "S" and then on the second time you double-tap it will go into the fastest speed setting of “Fly”, which will show the red "S". The speeds of each level are: 

- Takeoff (no "S") - 9 mph max

- Glide (orange "S") - 12 mph max

- Fly (red "S") - 16 mph max

Also, remember the faster the speed setting, the faster your battery will drain, so the lower the setting the longer the range.

There’s no QR code on my Bird Air, how do I pair to my Bird Air? 

Just so you know, you don't need to pair the Bird Air to your app to make it work. It's just another way to control the speed settings, light, and other commands. 

You also don't have a Bird ID or QR code on the Bird Air, just a serial number that's on the bottom sticker and also etched into the Bird Air next to the kickstand. With that being said you can pair your Bird Air to the app and here's how you can do it: 

First, make sure your Bird Air is assembled and charged to 100%.

Then, turn on your Bird Air by pressing the power button on the top of it.

Then, with the Bird Air on, open up your Bird App and look for the menu item that says Private Birds. Tap on it.

When this opens, you should see your Bird Air listed under the Nearby Bird Airs section. Tap on yours to pair and use the app to change the speed settings, turn the light on / off, and other commands. 

My Bird Air is damaged, how can I get it repaired? 

If you experience any damages along the way, please contact support. Make sure to send us details on what’s going on with your Bird, along with relevant photos/videos that might be helpful for our support team to take a look at, and we would be happy have your Bird repaired/replaced as quickly as possible through our Warranty Process.