Your BirdOne Experience

It’s official: This Bird is yours. Thank you for choosing an electric ride to cruise past traffic and reduce carbon emissions. As part of the flock, every ride you take truly makes a difference. Now let’s get you up and flying. 

1. Assembling the One.

Your Bird One is partially assembled already, so you’ll only have to do a few things to get riding. First, locate the screw, wrench, and power supply.

A full list of Bird One’s specifications can be found below. 

Step 1: Unboxing

Detach the three tabs located at the top of the packaging box. Open the box and pull the vehicle up from the neck. Peel off the tape holding the two foam casings together and set the vehicle on its side to separate the casings.

Step 2: Assembly

Set aside the wrench and screw included in the hardware bag. Move the kickstand out before removing the vehicle from the remaining foam casing. With one hand on the neck and one hand on the deck, slide the vehicle out and place it on the ground. It should stand on its own with the kickstand out.

Lift the neck over the aluminum tube, aligning the it with the bottom of the vertical tube. Click the neck assembly into place by pushing down on it. Take the included screw and push it through the center hole in the clamp. Install it with the included wrench to fasten the clamp.

Using the same wrench, tighten the left clamp screw positioned near the deck. Then, tighten the two clamp screws on the opposite side. Once installed, tighten all four clamp screws again.

Step 3: Charging

Once you’ve assembled your Bird, it’s time to charge. Use the included power adapter and connect it to the charging port. Do not charge your Bird if either your Bird’s charging port or power supply are wet. If either are wet, wait for them to dry and then begin charging.

Once assembled and charged, your Bird One will be ready to pair to the Bird app. 

Warning: Do not attempt to charge if the charging port or power adaptor is wet.
Warning: Only use charger specified by the manufacturer
Warning: Ambient temperature must be 32-104° (0-40°C)" during charging. The battery will not charge outside of these temperature limits.

Battery Pack Maintenance

• Do not store or charge the battery at temperatures outside of the stated limits (see specifications below). Do not puncture the battery. Refer to your local laws and regulations regarding battery recycling and/or disposal.
• A well maintained battery can perform well even after many miles of riding. Charge the battery after each ride to avoid draining the battery completely. When used at room temperature (70°F [22°C]) the battery range and performance is best.
• Warning: Do not attempt to disassemble the battery. Risk of fire. No user serviceable parts.
• Warning: Do not ride when the ambient temperature is outside of the operation temperature (see specifications), because low/high temperature will limit the maximum power/torque. Doing so could cause personal injury or property damage due to slips or falls.

2. Download the Bird app.

Think of the app as the key to your Bird. It’s similar to riding a Bird in the wild, except you have an added feature: the My Bird page. Once downloaded, open the app and create your Bird account.

3. Pair your Bird One.

Open the app and select QR Reader at the bottom of the map to scan your Bird’s QR code. Make sure your phone has Wi-Fi and Bluetooth turned on. 

Aim your phone’s camera at the QR code located on the right handlebar and wait for the scan to complete.

Having difficulty pairing? Jump to our troubleshooting guide on page __ for help.

Using My Bird

After your Bird has been paired, open the App Menu in the top left of the screen and select My Bird from the menu. My Bird helps you access and manage the features of your Bird.

These features include:

• Riding
• Charging information
• Identification
• Anti-Theft
• Current location (with GPS map)
• ...and other features!

4. Let’s ride

Once your Bird One is fully charged, you can unplug it and start your first ride with the app. From My Bird, slide the left arrow to the right of the screen in the Slide to ride section. Then, scan your Bird’s QR code to unlock the wheels. Your Bird will chirp if you move it while locked. 

Remember, Bluetooth and Wi-Fi must be enabled to lock and unlock your Bird.

For your safety, always wear a helmet while riding. Inspect vehicle frame and neck for any cracks or wear before riding.

Starting and Stopping

Place one foot on the footboard and kick with the other to propel forward. Hold down the Accelerator (right thumb throttle) to go faster (up to 18 mi/h). Use the Brake (front or rear) to slow down and stop. Deploy the Kickstand when you are not using your Bird.

Where to Ride

We recommend riding in bike lanes or close to the curb in the street. It’s important to note there are locations that do not permit e-scooter riding or parking; please always follow local rules and laws. Avoid sharp bumps, drainage grates, and sudden surface changes.

In certain areas, no-ride and no-park zones may be outlined in red on the map in the Bird app. Keep these areas in mind when you plan for trips so you can take alternate routes if needed.

After you Ride

Once you’re done riding, you can park and lock your Bird. This will lock the front wheel and turn off the lights. If your Bird is left locked, it is still powered on and will deplete the battery, so we recommend charging it once you’ve completed your last trip. 

After you ride, be sure to charge your Bird via the Charger Port to ensure it’s always ready to ride when you need it. Keep in mind that powering on the Bird again will require a Bluetooth and Wi-Fi connection.

Unpairing your Bird

You can also Unpair your Bird with the Bird app. This option makes it easy to transfer ownership to someone else, either temporarily or if you sell your Bird. 

To unpair your Bird One, open the App Menu in the top left of the app and select My Bird from the menu. In the My Bird screen tap the Unpair button. After you Unpair, your account will no longer be associated with the Bird. To connect it, you’ll need to Pair it again.

5. Maintaining Your Bird One

• No zeros: Prevent delays by keeping your Bird charged.
• Clear Skies: Avoid riding your Bird during and after wet or extreme weather conditions (rain, snow, etc.).
• The art of Bird maintenance: Examine the following Bird parts before every ride to keep your Bird in great shape. As always, we’re here to help should an issue arise.  Please email us at hello@bird.co if you have any questions about your Bird maintenance.
  • Hand brakes: The wheel should not rotate when braking—test it by rolling your Bird forward and back while squeezing the brake lever.
  • Tires: Make sure the tires are in good condition and still have sufficient tread.
  • Fenders: Both the front and rear wheel fenders should be in place and connected securely to the frame.
  • Steering: Move the handlebars back and forth to check that the steering is tight. Also rotate the handlebars to the left and right to make sure the steering is smooth and doesn't bind or stick in any way. 
• Gimme shelter: If you leave your Bird outside, keep it dry by placing it under a cover. Take your Bird inside in case of extreme weather conditions and temperatures.
• Keep it clean: If your Bird gets dirty from rough terrain or heavy use, just give it a quick wipedown. 
  • Use a soft, wet cloth for basic cleaning.
  • Use a toothbrush for scrubbing.
  • Do not use corrosive cleaning chemicals that may damage your Bird. These include:
    • Gasoline
    • Acetone
    • Alcohol

3. Troubleshooting 

• I can’t scan my QR code during setup.
  • Tap the QR Code Input Button and type in the digits below the QR Code.
    • Tap the Flashlight Button to turn on your flashlight if it’s too dark for your phone’s camera to scan.
    • If you receive a Trouble Connecting error after scanning:
    • Double check that your Wi-Fi and Bluetooth are enabled on your phone.

• The app won’t unlock my Bird.
  • Examine your Bird One to make sure there are no physical issues preventing it from unlocking. If not, try restarting the Bird app and verifying your Bluetooth and Wi-Fi connection. 

• My Bird won’t start.
  • This could be because your Bird One does not have a sufficient charge to ride. Plug it in and charge fully, then try again.  

• Can I still ride my Bird where scooters aren’t permitted?
  • Yes, but we recommend riding in permitted locations whenever possible. 

• Something broke on my Bird!
  • As a Bird One owner, you have prioritized customer support. Contact the support team at shop@bird.co to begin the repair process.

• My Bird got wet and it doesn’t work anymore.
  • Don’t panic! Let the Bird One dry for at least an hour before trying again. If it still doesn’t work, contact our support team. 

• Since I own my Bird One, can I customize it with stickers or paint?
  • Yes, but try not to cover important information or identifiers (QR code, serial number, vehicle instructions, Bird logos, headlight, brake light). Keep these features intact for your safety and if your Bird needs maintenance. Do not modify the vehicle itself as it will void your warranty and introduce potential safety issues. 

In cases where the troubleshooting solutions do not fix the issue, contact the support team at shop@bird.co.

AI. Bird One Specifications

Charger Specifications

Dimensions

4. Warnings

Stay safe by heeding these warnings and disclaimers so there are no surprises while you’re riding.

To Avoid Serious Injury:

The manufacturer recommends riders be 16+ years old. Read and understand all safety warnings listed on the product label, located on the left side of the scooter deck. Always follow these safety instructions.

1. People who should NOT ride the Bird One include:

• Anyone under the influence of alcohol or drugs.
• Those with heart conditions, pregnant women, or persons with head, back, or neck ailments that limit their ability to ride safely.
• Persons with any mental or physical conditions that may make them susceptible to injury or impair their physical dexterity or mental capabilities to recognize, understand, and perform all of the safety instructions and to be able to assume the hazards inherent with the Bird One.

2. Comply with local laws and regulations when riding this product. Do not ride where prohibited by local law.
3. Do not ride in the snow, in the rain, or on roads which are wet, muddy, icy, or that are slippery for any reason. Do not ride over obstacles. Doing so could result in loss of balance or traction and could cause a fall. Whenever you ride your vehicle you risk injury or death from loss of control, collisions, and falls. Be sure to read the User Manual.

• When braking rapidly you risk serious injury due to loss of traction and falls. Watch your speed when traveling downhill. Apply brakes when traveling at high speeds. If brakes are loose, tighten with the brake tensioner nut located at the rear of the scooter. Turn the nut clockwise to tighten and increase braking strength.
• Ride safely to avoid falls or collisions.
• Do not use the Bird One for racing, stunt riding, or other maneuvers, which may cause loss of control, or may cause uncontrolled operator actions.
• Avoid contact with moving parts. Ensure hands, feet, hair, clothing, and other body parts stay clear of moving parts like the motor or rear wheel.
• ALWAYS keep both hands on the handlebar when riding.
• DO NOT exceed the maximum weight: 220.0 lb (99.8 kg).
• DO NOT ride the scooter in the rain or on wet ground.
• DO NOT ride over speed bumps, thresholds, or other bumps at high speed.
• DO NOT press the throttle when walking with the scooter.
• DO NOT ride on sidewalks, motorways, or highways.
• DO NOT rotate the handlebars suddenly while driving at high speeds.
• DO NOT ride with more than one rider.
• DO NOT ride up and down stairs.
• DO NOT jump over obstacles.

Electrical Warning:

DO NOT attempt to disassemble the battery. This is a fire risk.

• Never modify the electrical system as this may result in a risk of electric shock, electrocution, or fire.
• To prevent electric shock, do not immerse the charger or battery in water when cleaning. To clean, remove the charger plug from the outlet and wipe with a dry cloth.
• Only use the charger specified by the manufacturer.
• Only store is dry areas. Never store in wet conditions.

Federal Communications Commission (FCC) Compliance Statement

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: 

(1) This device may not cause harmful interference, and 

(2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy; if not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. There is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by powering the equipment off and on, the user is encouraged to try to correct the interference by using any of the following measures:

- Reorienting or relocating the receiving antenna.

- Increasing the separation between the equipment and receiver.

- Connecting the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment and with the Industry Canada (IC) Compliance Statement. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: 

(1) This device may not cause interference, and 

(2) This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : 

(1) l'appareil ne doit pas produire de brouillage, et 

(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

CAN ICES-3 (B)/NMB-3(B)

Disclosure for Users in California

YOUR INSURANCE POLICIES MAY NOT PROVIDE COVERAGE FOR ACCIDENTS INVOLVING THE USE OF THIS SCOOTER. TO DETERMINE IF COVERAGE IS PROVIDED, YOU SHOULD CONTACT YOUR INSURANCE COMPANY OR AGENT. YOU MAY NOT MODIFY OR ALTER THE EXHAUST SYSTEM OF THIS SCOOTER TO CAUSE IT TO AMPLIFY OR CREATE EXCESSIVE NOISE PER VEHICLE CODE SECTION 21226, OR TO FAIL TO MEET APPLICABLE EMISSION REQUIREMENTS PER VEHICLE CODE 27156.

5. Have Fun!

Enjoy your ride and please reach out to us at shop@bird.co if you have any questions! And feel free to share your Bird moments with us--we’d love to see them!

Bird Rides

406 Broadway Avenue #369

Santa Monica, CA 90401

www.bird.co