BirdOne FAQ's – Bird Retail

FAQ's

Key Features:

60% bigger battery (as compared to the Xiaomi M365)
Longer range - up to 25 miles
Steel-reinforced aluminum frame, durable fixed neck, regenerative brakes, semi-solid pneumatic tires (no flats)
Built-in GPS location technology and advanced network connectivity
Bird App controls your ownership experience (track, monitor, ride)

Full Specs

Battery: 12800 mAh, 12.8 Amp-Hr
Battery Charge Time: Up to 12 Hours
Range: Up to 25 mi
Charging: Power supply unit with charging cable
App: iOS and Android
Firmware: Over-the-Air updates
Connectivity: Bluetooth and cellular
Anti-theft: GPS-enabled
Lock: Digital security
Splash Resistant: IP34 water-resistant
Lights: Automatic front and rear LEDs, 30-40 lumens
Neck: Durable and fixed
Braking: Regenerative front motor brake, rear drum brake
Wheels: 9" Semi solid pneumatic
Top Speed: up to 18 mph
Hill Grade: 10% grade (175 lb load)
Weight Limit: 220 lbs

Dimensions

Length: 43.2"
Width: 18.25"
Height: 46.80"
Weight: 38.6 lbs

How do I ride my Bird One? Can I ride without using my App?

Your Bird One cannot be operated without your Bird App; think of your Bird App as the key to your vehicle. You can use the app to send various commands to your vehicle, including lock/unlock and toggling your Bird One’s headlight. Plus, your vehicle will get even better over time with new features and functionality introduced via app updates.

To use the vehicle, simply scan the 4-5 digit QR code of your Bird or locate the "Private Bird " option in the menu. From there you can view your Bird and the controls available to you.

At the bottom of the screen slide to unlock your Bird. Manually kick-push the vehicle like you would a non-electric scooter to get it moving, then press down on the throttle. From there the vehicle will be fully electric.

Repeat the kick-push process if at any point you come to a complete stop.

You can ride wherever personal, micro-mobility vehicles are allowed. Local and regional rules apply.

As the owner, it is at your discretion if you want to lock your vehicle or not. But we recommend that you lock your vehicle, just as you would a bicycle when it is parked outside.

Once you’re done riding, you can park and lock your Bird. This will lock the wheels and turn  off the lights.

After you ride, be sure to charge your Bird via the Charger Port to ensure it’s always ready to ride when you need it.

I just purchased my Bird One! How do I pair the Bird with my app?

Prior to pairing, please make sure your Bird One is fully charged. You’ll know your Bird is fully charged when the LED on your power supply turns green while plugged into your Bird.
After you have charged your Bird, make sure your phone is connected to Wifi and your Bluetooth is on; you will need both to connect your Bird.
Open the Bird App and select the “Scan” button.
Aim your phone’s camera at the QR Code located on the right handlebar and wait for the scan to complete.

Once successfully paired, you’ll receive a “Welcome” notification and your Bird will be accessible via the “Private Birds” section of your app.

While paired, the Bird will only be linked with the account it is paired with and cannot be shared across multiple accounts. Click into the “Settings” section of your Bird App to see exactly which email address your Bird is paired with.

I just received my Bird One and am attempting to pair, but am receiving an “Invalid Code” error when scanning.

This is a quick fix. If you do run into this error message, please write down the Bird’s QR Code number (in between the handlebars) and Serial Number (located on the chassis) and send the information over to our Support Team. We’d be happy to help out from there.

I am running into a “Bird is Already Taken” error message when scanning my Bird

The reason you are getting this error message is because the account you are logged into is not paired with the Bird you are scanning. To regain access to your Bird please try logging in with Paired account.

You can verify the email address you are currently using in the “Settings” of your Bird App. It’s also possible you had paired your account while logged in with your Apple ID.

If you cannot remember which email you used to pair your Bird, please contact support and make sure to send over original proof of purchase with your request so that we can verify ownership of the Bird.

My Bird’s currently paired to my account. How do I unpair it from my account?

You can unpair your Bird through the Bird App. This option makes it easy to share your Bird with friends & family. Just make sure they unpair it before giving it back to you!

To Unpair your Bird One, click into the “Private Birds” section and tap the Unpair button.

After you Unpair, your account will no longer be associated with the Bird. To connect it, you’ll need to pair it again.

How do I pair my Bird with multiple accounts?

At this time, a Bird One can only be paired with one device at a time - this allows for a secure connection between you and your vehicle.

If you would like to connect the Bird One with another account, simply locate the "Private Birds" option in the menu of your application and scroll down.
Near the bottom of the scroll, select "UNPAIR."
Upon unpairing, scan the QR code of the Bird One with the new device.
The Bird will pair and the "My Bird" option will be available on the new device.

Keep in mind, once you’ve unpaired your Bird One from your device it is available to anyone who scans it while unpaired.

Does the Bird One fold?

The Bird one has a fixed neck and is not designed to fold for storage.

How do I charge my Bird One? How can I tell if my Bird One is charging?

Your charger has an LED that when red, indicates your Bird One is actively charging. The LED will turn green when your Bird is fully charged.

What is the max range the Bird One can travel on a full charge?

Under optimal riding conditions, the Bird One can travel a maximum range of 25 miles. Please keep in mind that the riding terrain & speed will impact your ability to reach that range.

What is the weight limit of the Bird One?

The recommended weight limit of a Bird One is 220 lbs (~100kg).

Will my Bird One be geofenced/adhere to existing rideshare “No Ride” and “No Park” zones?

While your Bird One will not be geofenced, we always highly recommend abide by existing local rules and regulations pertaining to riding micro mobility vehicles.

Do you sell replacement parts?

Unfortunately, at this time, we do not sell replacement parts. If your Bird is damaged, please pass along a description of the damages, along with a photo or video, to our support team.

Do you sell refurbished Bird Ones?

At this time, we are not selling refurbished Bird Ones at this time. For an updated listing of all product offerings, please visit shop.bird.co.

Can I pack my Bird One with me on a plane?

Per Federal Aviation Administration (FAA) guidelines, you may NOT transport your Bird on an airplane.

I put my Bird to Sleep and am unable to Wake it back up

Sleep Mode allows Bird One owners to put their vehicles into a power-save mode. You’ll know your Bird One is asleep when the two lights on the module in between your handlebar are completely turned off and your wheels will roll freely.

If your Bird is stuck on Sleep Mode and will not Wake back up when pressing the button in-app, please use the following Best Practices to Wake it back up:

Ensure your Bird is sufficiently charged (80%+)
Force close the Bird app and open it again
Ensure that your Bluetooth is turned on
Ensure that the Bird app has access to Bluetooth in your phone settings
When attempting to Wake your Bird, physically hold your phone close to the handlebars

If your Bird still will not Wake back up, please contact our support team.

I have given my Bird One a full charge, but the in-app battery indicator has not updated to reflect the full charge

First off - you’ll want to make sure your Bird One is charged by. To do so, plug your Bird One into the charger and wait until the LED on your charger turns green. If the LED is red, please keep your Bird One plugged and wait for the light to turn green.

If your Bird is fully charged, your app might just need to restart/re-establish a connection to your Bird. Here are some troubleshooting steps:

Make sure you are running the latest version of the Bird App
Force quit your app and reopen it. Click back into the “Private Bird” section of your app. Has the battery level updated in-app?
Toggle your Airplane mode on and then off. Keep your Wifi toggled OFF while unlocking your Bird.

If your Bird still will not display an updated battery percentage in-app, please try putting your Bird to Sleep and Waking it back up using the following best practices:

Ensure your Bird is sufficiently charged (80%+)
Force close the Bird app and open it again
Ensure that your Bluetooth is turned on
Ensure that the Bird app has access to Bluetooth in your phone settings
When attempting to Wake your Bird, physically hold your phone close to the handlebars

If you’re still having trouble with your Bird, please contact our support team.

My Bird One won’t start. I’m pressing on the throttle, but it will not accelerate.

Here are some steps that’ll get your Bird back up and running:

Ensure your Bird is sufficiently charged (80%+)
Make sure you are running the latest version of the Bird App
Force quit your app and reopen it. Click back into the “Private Bird” section of your app. Has the battery
Toggle your Airplane mode on and then off. Keep your Wifi toggled OFF while unlocking your Bird.

If your Bird still will not accelerate, please try putting your Bird to Sleep and Waking it back up using the following best practices:

Ensure your Bird is sufficiently charged (80%+)
Force close the Bird app and open it again
Ensure that your Bluetooth is turned on
Ensure that the Bird app has access to Bluetooth in your phone settings
When attempting to Wake your Bird, physically hold your phone close to the handlebars

If you’re still having trouble with your Bird, please contact our support team.

My taillight is flashing rapidly. How do I get it to stop?

Your Bird One’s taillight will always automatically toggle on while your Bird is unlocked for safety purposes. In addition, it will blink in slow intervals while locked when your Bird’s battery is running low.

If your taillight begins flashing at rapid intervals, please start by ensuring your Bird is fully charged & locked. If you are still experiencing issues with the taillight, please put your Bird to Sleep and Wake it back up using the following best practices:

Ensure your Bird is sufficiently charged (80%+)
Force close the Bird app and open it again
Ensure that your Bluetooth is turned on
Ensure that the Bird app has access to Bluetooth in your phone settings
When attempting to Wake your Bird, physically hold your phone close to the handlebars

If you’re still having trouble with your Bird, please take a video and send it over to our support team, we’re happy to take a closer look. Thanks!

My Bird One has damages to a physical component. How can I have it serviced?

If your Bird is damaged, please pass along a description of the damages, along with a photo or video, to our support team.

I did not receive the $100 credit advertised with my purchase.

Your available balance can be found in the “Payment” section of your Bird App. If you did not receive the promotional $100 credit with your purchase, please contact support and be prepared to provide the Bird ID along with proof of purchase and we would be happy to help as quick as possible.

My Bird One was stolen/impounded, can you help me?

Your Bird has built-in GPS location technology and advanced network connectivity allowing you to track your Bird. You can track your individual Bird within the Private Birds section of your app. If you need assistance tracking your Bird One, contact us via the help section of your app.

If your vehicle is impounded or stolen, please work with local law enforcement to recover your vehicle.

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